Refund policy

Return, Refund & Replacement Policy

Last updated: 16 October 2026

At Cover Wala, we want you to be satisfied with your purchase. If you receive a damaged, defective, or incorrect product, please contact us so we can review the issue and help with an appropriate resolution.

1. Return Window

Eligible products may be requested for return within 7 days of delivery. The product must meet the eligibility conditions listed below. Submitting a request does not automatically guarantee approval.

2. Damaged, Defective or Incorrect Products

Please notify us within 48 hours of delivery if:

Your product arrives damaged or defective.
You receive a different product from the one ordered.
An item is missing from your order.

Contact us at [YOUR SUPPORT EMAIL] with your order number, a description of the issue, and clear photos or an unboxing video where available. We may request additional information to assess the claim.

3. Return Eligibility

To qualify for a return, the product should generally:

Be unused and in its original condition.
Include its original packaging, accessories and included components.
Have proof of purchase or a valid order number.
Be reported within the applicable return window.

Products damaged through misuse, accidental damage after delivery, or normal wear and tear may not qualify for a return or replacement.

4. Non-Returnable Products

Certain products may be excluded from change-of-mind returns where legally permitted, including personalised items, products damaged after delivery through misuse, and items specifically identified as non-returnable before purchase.

Nothing in this policy limits any consumer rights that cannot legally be excluded.

5. Refunds

Once an approved return is received and inspected, we will notify you of the outcome.

Approved refunds will be processed to the original payment method where possible. For Cash on Delivery orders, we may request valid bank or other payment details to issue the refund. Refund processing and bank settlement times may vary.

Any applicable refund amount, including eligible delivery charges, will be determined in accordance with the circumstances and applicable law.

6. Replacements and Exchanges

If an eligible product is damaged, defective, or incorrect, we may offer a replacement, exchange, or refund, depending on product availability and applicable consumer rights.

If the same item is unavailable, we will contact you to discuss an appropriate alternative or refund.

7. Return Shipping

For verified damaged, defective, or incorrectly supplied products, Cover Wala will arrange or reimburse reasonable return shipping costs as applicable.

For other approved returns, responsibility for return shipping costs will be communicated before the return is arranged.